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#1 20-07-2017 16:15:51

TaCaPica
Member
Registered: 08-06-2011
Posts: 9

S3121 does communicate after batt exchange

Hi

I have a client that has several S3121 units. In 2 of them, when he changed the battery to a new one, the batt signal still appears, and the 2 units doesnt let us communicate with them through the usb optical cable as before.

Any procedure i can adopt to try to get the units back? or its best to ask for a RMA to them?

Best Regards

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#2 21-07-2017 08:17:01

MichalV
Administrator
Registered: 18-06-2007
Posts: 124

Re: S3121 does communicate after batt exchange

Hello Pedro,

Did your customer install right battery type (3,6V) into the datalogger?
If yes, could your customer open the datalogger and make a photo of elektronics?

Thank you

Mike

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