Hello, it is hard to tell where the problem might be. Could you answer these questions, please?

Which communication protocol is configured in your T7410 sensor? Is it Modbus, Advantech Adam, Amit Arion or HWG Poseidon?

What types of converters have you got and how have you adjusted them? It means: switching control, handshake, parity mode, data bits, stop bits etc.? In your case, communication in TSensor software will be set like this: COM=1, Baudrate=9600, Address=1, no parity, 8 data bits, 1 stop bit.

How is your T7410 sensor powered? Is it powered from the interface (port) directly?  Or from the external power supply? Sometimes, powering from the interface (port) may cause problems, the voltage signal may be too weak. In this case, using the external power supply is much better.

Best regards,

Radim

Hello Benito,

did you use the latest TSensor program version (3.0.4.0)?

Mike

Hello Benito,

You said you had tried to set the T7410 sensor with the Windows hyperterminal. Please try to press the key '0' when your Windows hyperterminal displays main menu. Some protocol info will be displayed. It contains the real adjustment for communication with your T7410 sensor. Unit address and baud rate (and COM port number, of course) must match the values that you enter into the TSensor program.

If it still does not work, it may be (and most probably is) some problem with the converter. The TSensor program may not support all the converters (which may be a problem with the handshake, DTR&RTS signals, etc.). What type of converter(s) do you use? Could you try this with another type of converter? Certainly, it would be best to run it with the converter which we offer for these purposes.

Best regards,

Radim