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#1 11-01-2017 18:28:34

adminitpth
Member
Registered: 11-01-2017
Posts: 3

Empty emails from H3531R

Hi,

We have a H3531R - Rack mount server environment monitor
•Firmware version: 04.07 / 1-5-2.04
•Web version: 4.03
Serial No: 10980348

We receive alert emails but those are empty, no information inside.

Could you please help?

Thanks and best regards smile

Last edited by adminitpth (11-01-2017 19:13:05)

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#2 12-01-2017 08:47:11

HonzaD
Administrator
Registered: 11-08-2008
Posts: 294

Re: Empty emails from H3531R

Hi,

We have no information about this issue. But this sounds me like some kind of incompatibility with your SMTP server. Inside your device is old firmware version (1-5-2.04). Please contact our support at support@cometsystem.com to obtain latest firmware version (1-5-3.04).

Regards,

Jan

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#3 13-01-2017 20:22:15

adminitpth
Member
Registered: 11-01-2017
Posts: 3

Re: Empty emails from H3531R

Yes, you right.  Sending emails through Exchange 2010 is working.
It's not working in Exchange 2013 and hmailserver. Very strange.

I'm going to update firmware, hope that it solves my problem.
Thanks.
Rafael

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#4 24-01-2017 19:13:12

adminitpth
Member
Registered: 11-01-2017
Posts: 3

Re: Empty emails from H3531R

Updating on this topic.

Firmware was updated and the problem was solved.
Thanks and best regards.!!

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