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#1 13-02-2012 17:15:20
- cristianoventura
- Member
- Registered: 13-02-2012
- Posts: 2
TSensor - don't send email
Hi,
I'm trying to config a T3510, in a Sensor Setup Utility v 2.4.1.0, Windows 7. Everything is ok, except the e-mail settings. For any configuraton specified, for send test e-mail, the error is always the same: "Sending mail has failed" Socket binding error!".
Firewall in SO disabled. Others devices sending e-mails normally in same network environment.
Any help?
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#2 14-02-2012 07:20:16
- HonzaD
- Administrator
- Registered: 11-08-2008
- Posts: 294
Re: TSensor - don't send email
Hello,
While you press "Test email" button T-Sensor software send command for testing email to the device. Testing email is sent from your T3510 device.
This error message means: T3510 device can't reach configured SMTP server. A few hints:
- SMTP server is not on local network and you do not have configured gateway IP inside T3510 correctly.
- IP address of your SMTP server is not correct.
- There is no SMTP server at configured IP and TCP port 25 (maybe SMTP server use different TCP port).
John
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#3 14-02-2012 14:30:04
- cristianoventura
- Member
- Registered: 13-02-2012
- Posts: 2
Re: TSensor - don't send email
John,
Everything seems ok with network configuration. SMTP server is not on lan, but gateway is ok (i can ping on T3510 from other network).
My SMTP uses port 25; with authentication option (my SMTP support) didn't work too.
TSensor provides more information?
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#4 15-02-2012 08:53:35
- HonzaD
- Administrator
- Registered: 11-08-2008
- Posts: 294
Re: TSensor - don't send email
Hi,
Please check your mailbox.
John
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#5 24-02-2016 12:42:54
- moutardi
- Member
- Registered: 24-02-2016
- Posts: 6
Re: TSensor - don't send email
Good day!
I have this error : "Sending mail has failed" Invalid login code!"
Can You help me?
Regards.
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#6 24-02-2016 13:02:51
- HonzaD
- Administrator
- Registered: 11-08-2008
- Posts: 294
Re: TSensor - don't send email
Hi,
That message message means that device is not able to identify your SMTP server. Please check if parameters of your SMTP inside device are set correctly. Make sure that is not used SMTP server which require encrypted communication (TLS/SSL).
You can also post here information from /diag page inside device (e.g. http://192.168.1.213/diag).
Regards,
Jan
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#7 24-02-2016 14:28:49
- moutardi
- Member
- Registered: 24-02-2016
- Posts: 6
Re: TSensor - don't send email
Hello.
In Cpanel I find 2 options (or info zones) : Secure SSL/TSL settings, and NON-SSL settings.
For tge email address I use, i find and subdomain (mail.moutardi.com) for outgoing server and 25 TCP port. I users a web subdomain IP lookup service to find the outgoing server IP and i used that IP in Your conig soft.
Also, the same IP and port I allready use for our Billing software wich also send emails to our clients in NON-SSL setting (I supose then that server works)
Here is the info from /diag
Diagnostic page
Save to file
General
Type: P8541 (kind:1101H, type:6, ch:4, bin:0, unlock:0)
Dbg: 0
Sn: 15940375
Fw: 4-5-5-6.2641 (high_temp_update)
Clk: 88MHz
Time: (Syn:0)
Uptime: 1 h, 52 min, 7 sec
IP: 192.168.2.142
Mask: 255.255.255.0
GwIP: 192.168.2.1
MAC: 00-80-A3-A2-0C-51
MTU: 1400
System
SysSt: 8
AlmSt: 4
ReinitCnt: 0
FindCnt: 0
Email
En: 1
Auth: 1
St: 0
Last: 2
Cnt (req/ok): 2/0
ErrCnt (sock/helo/auth/some): 0/2/0/0
CodeFlow:
> 00: 220 (-1) ... fail
> 01: 250 (-1) ... fail
> 02: 334 (-9999) ... n/a
> 03: 334 (-9999) ... n/a
> 04: 335 (-9999) ... n/a
> 05: 250 (-9999) ... n/a
> 06: 250 (-9999) ... n/a
> 07: 250 (-9999) ... n/a
> 08: 250 (-9999) ... n/a
> 09: 354 (-9999) ... n/a
> 10: 250 (-9999) ... n/a
SOAP
En: 1
St: 8
Last: 0
Cnt (req/ok): 23/14
ErrCnt (arp/sock/req): 8/1/0
File soap.conf: ok
File soap: ok
WWW
En: 1
Sec (adm/usr): 0/0
FileCnt: 602
XMLCnt: 0
CSVCnt: 0
AuthReq: 0
File index.html: ok
Modbus
En: 1
St[0]: 4
IP[0]: 0.0.0.0
St[1]: 4
IP[1]: 0.0.0.0
ConCnt: 3
ReqCnt (req/ok): 81 541/81 541
SNMP
TrapEn: 0
TrapCnt: 0
ReadCnt: 0
NoAcCnt: 0
Syslog
En: 0
Cnt: 0
NTP
En: 0
Cnt (req/ok): 0/0
Watch-Dog
Sys: 0/15
Alm: 0/720
Mdb[0]: 0/120
Mdb[1]: 0/120
SOAP: 0/120
OW-PHY
Cnt 18B20: 6 726 (0/0/0/0/0/0)
Cnt 2438: 6 726 (0/0/0/0/0/0/0/0/0)
Ch1
Value: 53.2°C
Alarm: none
UsrAdj: 0
St: 1
SensType: 1
SensROM: 28 B9 7C 99 04 00 00 2F
SysCnt (req/ok): 3 363/3 363
SysDrop: 0
SysReinit: 0
AlarmCnt (hi/low): 0/0
DrvCnt (req/ok): 3 363/3 363
DrvRepeat: 0
Ch2
Value: 52.9°C
Alarm: none
UsrAdj: 0
St: 1
SensType: 1
SensROM: 28 8F 37 99 04 00 00 E9
SysCnt (req/ok): 3 363/3 363
SysDrop: 0
SysReinit: 0
AlarmCnt (hi/low): 0/0
DrvCnt (req/ok): 3 363/3 363
DrvRepeat: 0
Ch3
Value: 53.1°C
Alarm: none
UsrAdj: 0
St: 1
SensType: 2
SensROM: 26 98 D3 9A 01 00 00 30
SysCnt (req/ok): 3 363/3 363
SysDrop: 0
SysReinit: 0
AlarmCnt (hi/low): 0/0
DrvCnt (req/ok): 3 363/3 363
DrvRepeat: 0
Ch4
Value: 33.8%RH
Alarm: none
UsrAdj: 0
St: 1
SensType: 2
SensROM: 26 98 D3 9A 01 00 00 30
SysCnt (req/ok): 3 363/3 363
SysDrop: 0
SysReinit: 0
AlarmCnt (hi/low): 0/0
DrvCnt (req/ok): 3 363/3 363
DrvRepeat: 0
Ch5
Value: n/a
Alarm: none
UsrAdj: 0
St: 0
SensType: 0
SensROM: 00 00 00 00 00 00 00 00
SysCnt (req/ok): 0/0
SysDrop: 0
SysReinit: 0
AlarmCnt (hi/low): 0/0
DrvCnt (req/ok): 0/0
DrvRepeat: 0
Flash
Setup0: 00 00 00 00 00 00 00 2D 00 00 A0 02 00 00 00 00 03 C0 A8 02 8D 31 39 32 2E 31 36 38 2E 32 2E 31 34 31 2F 73 6F 61 70 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 9B 05 2C 01
Setup1: 00 00 01 00 00 1F 53 65 6E 7A 54 65 6D 70 55 73 61 00 31 00 00 53 65 6E 7A 54 65 6D 70 4D 69 6A 6C 6F 63 00 53 65 6E 7A 54 65 6D 70 53 70 61 74 65 00 00 53 65 6E 7A 6F 72 55 6D 69 64 69 74 61 74 00 43 68 61 6E 6E 65 6C 20 35 00 00 00 00 00 00 01 01 02 02 00 28 B9 7C 99 04 00 00 2F 28 8F 37 99 04 00 00 E9 26 98 D3 9A 01 00 00 30 26 98 D3 9A 01 00 00 30 00 00 00 00 00 00 00 00
Setup2: 42 49 4E 20 69 6E 70 75 74 20 31 00 00 00 00 42 49 4E 20 69 6E 70 75 74 20 32 00 00 00 00 42 49 4E 20 69 6E 70 75 74 20 33 00 00 00 00 42 49 4E 20 69 6E 70 75 74 20 34 00 00 00 00 42 49 4E 20 69 6E 70 75 74 20 35 00 00 00 00 0A 00 0A 00 0A 00 0A 00 0A 00 15 94 03 75 02 02 02 02 02 6F 6E 00 FF FF FF FF FF FF FF 6F 66 66 00 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
Setup3: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 78 05 00 00 00 00 00 01 F6 01 00 00 00 00 00 D9 1F CD E2 00 00 00 58 02 00 00 00 00 00 00 00 00 00 00 00 00 00 00 80 01 F4 01 B4 0F 0A 00 00 00
Setup4: 55 53 43 41 54 4F 52 20 4D 4F 55 54 41 52 44 49 00 65 72 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 04 05 05 06 06 00 30 02 30 02 30 02 20 03 F4 01 C8 00 C8 00 C8 00 00 00 00 00 0A 00 0A 00 0A 00 0A 00 0A 00 1E 00 1E 00 1E 00 1E 00 1E 00 2C 01
Setup5: 03 55 CC 33 05 19 00 0A 00 75 73 63 61 74 6F 72 40 6D 6F 75 74 61 72 64 69 2E 63 6F 6D 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 6D 6F 75 74 61 72 64 69 73 72 6C 40 67 6D 61 69 6C 2E 63 6F 6D 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Setup6: 00 6F 72 69 6E 2E 63 69 75 72 63 61 40 79 61 68 6F 6F 2E 63 6F 6D 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 64 64 65 72 75 73 73 40 67 6D 61 69 6C 2E 63 6F 6D 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 3C 00 00 00 00 00 00
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#8 25-02-2016 08:54:54
- HonzaD
- Administrator
- Registered: 11-08-2008
- Posts: 294
Re: TSensor - don't send email
Hi,
From diag file which you posted I see two things.
1. Inside your device is firmware version 4-5-5-6. This is not a latest production version. Latest version is 4-5-8-0. Latest version brings many new features. One of new features is support for DNS. This could be useful in your case (it can be used domain name for SMTP server address instead only IP address). But I am not sure if latest version solve your problems. To obtain latest firmware version please contact directly our support support@cometsystem.com.
2. From communication between device and SMTP server it looks that device is able to connect server by TCP protocol, but did not receive welcome code 220. I think there could be two potential causes of issue.
- device is connecting to TCP server but this server is not a SMTP server
- some weird type of incompatibility between device and SMTP server (in this type will be required to know type of SMTP server, used operation system on server, etc.).
My suggestions:
1. Please try update device firmware to latest version.
2. Please try use different type of SMTP server if firmware update will not have affect.
Regards,
Jan
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#9 25-02-2016 13:32:46
- moutardi
- Member
- Registered: 24-02-2016
- Posts: 6
Re: TSensor - don't send email
Hello,
I have update de software.
Company SMTP server still not working.
I have used Gmail SMTP server now and still not working.
Please see below the /diag info:
*** General
Type: P8541 (kind:1101H, type:6, ch:4, bin:0, unlock:0)
Dbg: 0
Sn: 15940375
Fw: 4-5-8-0.3488 (Golden cat)
Clk: 88MHz
Time: (Syn:0)
Uptime: 0 h, 2 min, 5 sec
IP: 192.168.2.142
Mask: 255.255.255.0
GwIP: 192.168.2.1
DNS: 192.168.2.1
MAC: 00-80-A3-A2-0C-51
MTU: 1400
*** System
SysSt: 10
AlmSt: 3
ReinitCnt: 0
FindCnt: 0
*** Email
En: 1
Auth: 1
St: 0
Last: 4
Cnt (req/ok): 2/0
ErrCnt (sock/helo/auth/some/dns): 0/0/2/0/0
CodeFlow:
> 00: 220 (220) ... ok
> 01: 250 (250) ... ok
> 02: 334 (503) ... fail
> 03: 334 (502) ... fail
> 04: 335 (502) ... fail
> 05: 250 (250) ... ok
> 06: 250 (250) ... ok
> 07: 250 (-9999) ... n/a
> 08: 250 (-9999) ... n/a
> 09: 354 (354) ... ok
> 10: 250 (-1) ... fail
*** SOAP
En: 1
St: 11
Last: -1
Cnt (req/ok): 1/0
ErrCnt (arp/sock/req/dns): 0/0/0/0
File soap.conf: ok
File soap: ok
*** WWW
En: 1
Sec (adm/usr): 0/0
FileCnt: 22
XMLCnt: 3
CSVCnt: 0
AuthReq: 0
File index1.html: ok
File index2.html: ok
File index3.html: ok
File index4.html: ok
File index5.html: ok
*** Modbus
En: 1
St[0]: 4
IP[0]: 0.0.0.0
St[1]: 4
IP[1]: 0.0.0.0
ConCnt: 0
ReqCnt (req/ok): 0/0
*** SNMP
TrapEn: 0
TrapCnt: 0
ReadCnt: 0
NoAcCnt: 0
*** Syslog
En: 0
Cnt: 0
*** NTP
En: 1
LastSyn:
Cnt (req/ok): 1/0
*** Watch-Dog
Sys: 2/15
Alm: 0/720
Mdb[0]: 0/120
Mdb[1]: 0/120
SOAP: 0/120
*** OW-PHY
Cnt 18B20: 124 (0/0/0/0/0/0)
Cnt 2438: 122 (0/0/0/0/0/0/0/0/0)
*** Ch1
Value: 21.3°C
Al: none
UsrAdj: 0
St: 1
SensType: 1
SensROM: 28 B9 7C 99 04 00 00 2F
SysCnt (req/ok): 62/62
SysDrop: 0
SysReinit: 0
AlCnt (hi/low): 0/0
DrvCnt (req/ok): 62/62
DrvRepeat: 0
*** Ch2
Value: 26.5°C
Al: high
UsrAdj: 0
St: 1
SensType: 1
SensROM: 28 8F 37 99 04 00 00 E9
SysCnt (req/ok): 61/61
SysDrop: 0
SysReinit: 0
AlCnt (hi/low): 1/0
DrvCnt (req/ok): 62/61
DrvRepeat: 0
*** Ch3
Value: 26.6°C
Al: high
UsrAdj: 0
St: 1
SensType: 2
SensROM: 26 98 D3 9A 01 00 00 30
SysCnt (req/ok): 61/61
SysDrop: 0
SysReinit: 0
AlCnt (hi/low): 1/0
DrvCnt (req/ok): 61/61
DrvRepeat: 0
*** Ch4
Value: 23.7%RH
Al: none
UsrAdj: 0
St: 1
SensType: 2
SensROM: 26 98 D3 9A 01 00 00 30
SysCnt (req/ok): 61/61
SysDrop: 0
SysReinit: 0
AlCnt (hi/low): 0/0
DrvCnt (req/ok): 61/61
DrvRepeat: 0
*** Ch5
Value: n/a
Al: none
UsrAdj: 0
St: 0
SensType: 0
SensROM: 00 00 00 00 00 00 00 00
SysCnt (req/ok): 0/0
SysDrop: 0
SysReinit: 0
AlCnt (hi/low): 0/0
DrvCnt (req/ok): 0/0
DrvRepeat: 0
*** BIN1
Input: -11000
Al: none
AlCnt: 0
*** BIN2
Input: -11000
Al: none
AlCnt: 0
*** BIN3
Input: -11000
Al: none
AlCnt: 0
*** BIN4
Input: -11000
Al: none
AlCnt: 0
*** BIN5
Input: -11000
Al: none
AlCnt: 0
*** Al-Event
36s:0103[269] 35s:0102[269]
*** Sys-Event
36s:33 35s:33 10s:25 2s:20
*** Flash
<B>Setup0:</B> 00 00 00 00 00 00 00 2D 00 00 A0 02 00 00 00 00 03 C0 A8 02 8D 31 39 32 2E 31 36 38 2E 32 2E 31 34 31 2F 73 6F 61 70 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 9B 05 2C 01
<B>Setup1:</B> 00 00 01 00 00 1F 53 65 6E 7A 54 65 6D 70 55 73 61 00 31 00 00 53 65 6E 7A 54 65 6D 70 4D 69 6A 6C 6F 63 00 53 65 6E 7A 54 65 6D 70 53 70 61 74 65 00 00 53 65 6E 7A 6F 72 55 6D 69 64 69 74 61 74 00 43 68 61 6E 6E 65 6C 20 35 00 00 00 00 00 00 01 01 02 02 00 28 B9 7C 99 04 00 00 2F 28 8F 37 99 04 00 00 E9 26 98 D3 9A 01 00 00 30 26 98 D3 9A 01 00 00 30 00 00 00 00 00 00 00 00
<B>Setup2:</B> 42 49 4E 20 69 6E 70 75 74 20 31 00 00 00 00 42 49 4E 20 69 6E 70 75 74 20 32 00 00 00 00 42 49 4E 20 69 6E 70 75 74 20 33 00 00 00 00 42 49 4E 20 69 6E 70 75 74 20 34 00 00 00 00 42 49 4E 20 69 6E 70 75 74 20 35 00 00 00 00 0A 00 0A 00 0A 00 0A 00 0A 00 15 94 03 75 02 02 02 02 02 6F 6E 00 FF FF FF FF FF FF FF 6F 66 66 00 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
<B>Setup3:</B> 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 78 05 00 00 00 00 00 01 F6 01 00 00 00 00 03 D9 1F CD E2 00 00 00 58 02 00 00 00 00 00 00 00 00 00 00 00 00 00 00 80 01 F4 01 B4 0F 0A 00 00 00
<B>Setup4:</B> 55 53 43 41 54 4F 52 20 4D 4F 55 54 41 52 44 49 00 65 72 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 04 05 08 00 06 00 FA 00 FA 00 FA 00 20 03 F4 01 C8 00 C8 00 C8 00 00 00 00 00 0A 00 0A 00 0A 00 0A 00 0A 00 1E 00 1E 00 1E 00 1E 00 1E 00 2C 01
<B>Setup5:</B> 07 55 CC 33 05 19 00 0A 00 6D 6F 75 74 61 72 64 69 73 72 6C 40 67 6D 61 69 6C 2E 63 6F 6D 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 6D 6F 75 74 61 72 64 69 73 72 6C 40 67 6D 61 69 6C 2E 63 6F 6D 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
<B>Setup6:</B> 00 6F 75 74 61 72 64 69 73 72 6C 40 67 6D 61 69 6C 2E 63 6F 6D 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 64 64 65 72 75 73 73 40 67 6D 61 69 6C 2E 63 6F 6D 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 3C 00 00 00 00 00 00
<B>Setup7:</B> 61 73 70 6D 78 2E 6C 2E 67 6F 6F 67 6C 65 2E 63 6F 6D 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
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#10 26-02-2016 07:07:28
- HonzaD
- Administrator
- Registered: 11-08-2008
- Posts: 294
Re: TSensor - don't send email
Hello Moutardi,
This is a expected result that you are not able to send email using gmail SMTP server. This is due to Gmail require SSL or TLS secured communication. This feature is not supported by Web Sensors. If you want to use Gmail SMTP server it is required to use 3rd party software at your server. This software will transform "unsecured" communication from Web Sensor to SSL connection. Example of this software is free software http://www.stunnel.org. This software is not provided by Comet and from this reason we are not able to provide support for it.
If you provide more information about your SMTP server which is not able to send email from Web Sensor, we will try find what is reason of problem. It will be required to know what type of SMTP server is used, operating system on server, etc. Alternatively you can run own SMTP server for sending emails from device.
Regards,
Jan
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#11 01-03-2016 13:30:46
- moutardi
- Member
- Registered: 24-02-2016
- Posts: 6
Re: TSensor - don't send email
Hello again.
I asked our web hosting provider the information that You requested me.
They answered me that they dont understand what do I mean by " type of SMTP server is used " and that the OS is Linux, Centos 6.
They also gave me the email smtp server details from Cpanel -> Emails -> Configuration Email Client (I can also easily take that info and I allready used in web sensor config and did not work) more exactly:
Server: mail.moutardi.com
SMTP Port: 26
Username: uscator@moutardi.com
Password: ********
Is this info enough for You or what to ask more my wh supplier?
Thank You,
Regards!
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#12 02-03-2016 08:35:11
- HonzaD
- Administrator
- Registered: 11-08-2008
- Posts: 294
Re: TSensor - don't send email
Hi,
Provided information from your ISP are really not sufficient. We have following possibilities to solve your issue:
1. Use 3rd party SMTP server. Because SMTP server of your provider is not compatible somehow, good way could be use another SMTP server. Some freemail SMTP server which not required SSL/TLS could be useful. If your ISP not block outgoing communication, it could be probably easiest way. For example in Czech Republic we have freemail www.seznam.cz. I expect similar freemail in your country.
2. If you have available server which is running 24/7 then we have three options:
a. Exable on server own local SMTP server
b. Run on server Stunnel service and use them for forwarding communication to Gmail SMTP server.
c. Run on your server Comet Database. This software product can be used to collecting data from Comet devices and sending messages (email, SMS) in case of alarm. This software is not free of charge, but is available 30 days trial version.
3. We can continue with investigation why device is not compatible with SMTP server of your ISP. Because our Web Sensors use many customers with many different SMTP servers (no SSL/TLS) without any issue, we expect that problem is at side of your ISP. Also we expect that your provider have weirdly configured network subsystem of server (handling with TCP protocol Window Size and Maximum segment size). In this case we can continue:
a. We will need more information from your ISP about SMTP server configuration (e.g. type of Mail transfer agent and its configuration, configuration of network subsystem of server, etc.)
b. Or ask your provider to create temporary account available on Internet. Then we will try use it for finding cause of issue.
Regards,
Jan
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#13 02-03-2016 12:14:28
- moutardi
- Member
- Registered: 24-02-2016
- Posts: 6
Re: TSensor - don't send email
Hello,
I think the fastest solution is the first solution
I searched a lot for romanian fre mail provider. I found only posta.ro service but now I can find the smtp server details (server and port)... Here in Romania everybody uses gmail or yahoo.
If it is not to mucg to ask, can You please help me find the smtp info for posta.ro or create me an email for some .cz mail and give me the mail and smtp server details?
Regards,
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#14 02-03-2016 13:24:20
- HonzaD
- Administrator
- Registered: 11-08-2008
- Posts: 294
Re: TSensor - don't send email
Hi,
You can create account on seznam.cz here https://registrace.seznam.cz/. You switch to EN in right top corner. SMTP settings is smtp.seznam.cz and port 25.
Regards,
Jan
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#15 02-03-2016 14:30:56
- moutardi
- Member
- Registered: 24-02-2016
- Posts: 6
Re: TSensor - don't send email
Hello again.
Created mail account. Used that email address and smpt info You provided me and.. still not working.
/diag :
Diagnostic page
Save to file
General
Type: P8541 (kind:1101H, type:6, ch:4, bin:0, unlock:0)
Dbg: 0
Sn: 15940375
Fw: 4-5-8-0.3488 (Golden cat)
Clk: 88MHz
Time: (Syn:0)
Uptime: 0 h, 0 min, 35 sec
IP: 192.168.2.142
Mask: 255.255.255.0
GwIP: 192.168.2.1
DNS: 192.168.2.1
MAC: 00-80-A3-A2-0C-51
MTU: 1400
System
SysSt: 10
AlmSt: 6
ReinitCnt: 0
FindCnt: 0
Email
En: 1
Auth: 1
St: 7
Last: 2
Cnt (req/ok): 2/0
ErrCnt (sock/helo/auth/some/dns): 0/1/0/0/0
CodeFlow:
> 00: 220 (554) ... fail
> 01: 250 (-9999) ... n/a
> 02: 334 (-9999) ... n/a
> 03: 334 (-9999) ... n/a
> 04: 335 (-9999) ... n/a
> 05: 250 (-9999) ... n/a
> 06: 250 (-9999) ... n/a
> 07: 250 (-9999) ... n/a
> 08: 250 (-9999) ... n/a
> 09: 354 (-9999) ... n/a
> 10: 250 (-9999) ... n/a
SOAP
En: 1
St: 11
Last: -1
Cnt (req/ok): 1/0
ErrCnt (arp/sock/req/dns): 0/0/0/0
File soap.conf: ok
File soap: ok
WWW
En: 1
Sec (adm/usr): 0/0
FileCnt: 11
XMLCnt: 1
CSVCnt: 0
AuthReq: 0
File index1.html: ok
File index2.html: ok
File index3.html: ok
File index4.html: ok
File index5.html: ok
Modbus
En: 1
St[0]: 4
IP[0]: 0.0.0.0
St[1]: 4
IP[1]: 0.0.0.0
ConCnt: 0
ReqCnt (req/ok): 0/0
SNMP
TrapEn: 0
TrapCnt: 0
ReadCnt: 0
NoAcCnt: 0
Syslog
En: 0
Cnt: 0
NTP
En: 1
LastSyn:
Cnt (req/ok): 1/0
Watch-Dog
Sys: 2/15
Alm: 3/720
Mdb[0]: 0/120
Mdb[1]: 0/120
SOAP: 0/120
OW-PHY
Cnt 18B20: 34 (0/0/0/0/0/0)
Cnt 2438: 33 (0/0/0/0/0/0/0/0/0)
Ch1
Value: 15.6°C
Al: low
UsrAdj: 0
St: 1
SensType: 1
SensROM: 28 B9 7C 99 04 00 00 2F
SysCnt (req/ok): 17/17
SysDrop: 0
SysReinit: 0
AlCnt (hi/low): 0/1
DrvCnt (req/ok): 17/17
DrvRepeat: 0
Ch2
Value: 15.3°C
Al: low
UsrAdj: 0
St: 1
SensType: 1
SensROM: 28 8F 37 99 04 00 00 E9
SysCnt (req/ok): 17/17
SysDrop: 0
SysReinit: 0
AlCnt (hi/low): 0/1
DrvCnt (req/ok): 17/17
DrvRepeat: 0
Ch3
Value: 15.0°C
Al: low
UsrAdj: 0
St: 1
SensType: 2
SensROM: 26 98 D3 9A 01 00 00 30
SysCnt (req/ok): 16/16
SysDrop: 0
SysReinit: 0
AlCnt (hi/low): 0/1
DrvCnt (req/ok): 17/16
DrvRepeat: 0
Ch4
Value: 82.2%RH
Al: none
UsrAdj: 0
St: 1
SensType: 2
SensROM: 26 98 D3 9A 01 00 00 30
SysCnt (req/ok): 16/16
SysDrop: 0
SysReinit: 0
AlCnt (hi/low): 0/0
DrvCnt (req/ok): 16/16
DrvRepeat: 0
Ch5
Value: n/a
Al: none
UsrAdj: 0
St: 0
SensType: 0
SensROM: 00 00 00 00 00 00 00 00
SysCnt (req/ok): 0/0
SysDrop: 0
SysReinit: 0
AlCnt (hi/low): 0/0
DrvCnt (req/ok): 0/0
DrvRepeat: 0
BIN1
Input: -11000
Al: none
AlCnt: 0
BIN2
Input: -11000
Al: none
AlCnt: 0
BIN3
Input: -11000
Al: none
AlCnt: 0
BIN4
Input: -11000
Al: none
AlCnt: 0
BIN5
Input: -11000
Al: none
AlCnt: 0
Al-Event
Sys-Event
30s:32 19s:22 10s:25 2s:20
Flash
Setup0: 00 00 00 00 00 00 00 2D 00 00 A0 02 00 00 00 00 03 C0 A8 02 8D 31 39 32 2E 31 36 38 2E 32 2E 31 34 31 2F 73 6F 61 70 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 9B 05 2C 01
Setup1: 00 00 01 00 00 1F 53 65 6E 7A 54 65 6D 70 55 73 61 00 31 00 00 53 65 6E 7A 54 65 6D 70 4D 69 6A 6C 6F 63 00 53 65 6E 7A 54 65 6D 70 53 70 61 74 65 00 00 53 65 6E 7A 6F 72 55 6D 69 64 69 74 61 74 00 43 68 61 6E 6E 65 6C 20 35 00 00 00 00 00 00 01 01 02 02 00 28 B9 7C 99 04 00 00 2F 28 8F 37 99 04 00 00 E9 26 98 D3 9A 01 00 00 30 26 98 D3 9A 01 00 00 30 00 00 00 00 00 00 00 00
Setup2: 42 49 4E 20 69 6E 70 75 74 20 31 00 00 00 00 42 49 4E 20 69 6E 70 75 74 20 32 00 00 00 00 42 49 4E 20 69 6E 70 75 74 20 33 00 00 00 00 42 49 4E 20 69 6E 70 75 74 20 34 00 00 00 00 42 49 4E 20 69 6E 70 75 74 20 35 00 00 00 00 0A 00 0A 00 0A 00 0A 00 0A 00 15 94 03 75 02 02 02 02 02 6F 6E 00 FF FF FF FF FF FF FF 6F 66 66 00 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
Setup3: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 78 05 00 00 00 00 00 01 F6 01 00 00 00 00 03 D9 1F CD E2 00 00 00 58 02 00 00 00 00 00 00 00 00 00 00 00 00 00 00 80 01 F4 01 B4 0F 0A 00 00 00
Setup4: 55 53 43 41 54 4F 52 20 4D 4F 55 54 41 52 44 49 00 65 72 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 04 05 08 00 06 00 30 02 30 02 30 02 20 03 F4 01 C8 00 C8 00 C8 00 00 00 00 00 0A 00 0A 00 0A 00 0A 00 0A 00 1E 00 1E 00 1E 00 1E 00 1E 00 2C 01
Setup5: 07 55 CC 33 05 19 00 0A 00 6D 6F 75 74 61 72 64 69 40 65 6D 61 69 6C 2E 63 7A 00 63 6F 6D 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 6D 6F 75 74 61 72 64 69 73 72 6C 40 67 6D 61 69 6C 2E 63 6F 6D 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Setup6: 00 6F 75 74 61 72 64 69 73 72 6C 40 67 6D 61 69 6C 2E 63 6F 6D 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 64 64 65 72 75 73 73 40 67 6D 61 69 6C 2E 63 6F 6D 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 3C 00 00 00 00 00 00
Setup7: 73 6D 74 70 2E 73 65 7A 6E 61 6D 2E 63 7A 00 63 6F 6D 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offline
#16 02-03-2016 15:04:35
- HonzaD
- Administrator
- Registered: 11-08-2008
- Posts: 294
Re: TSensor - don't send email
Hi,
In this case return SMTP code 554. It looks that your domain or county is in blocked by server.
Regards,
Jan
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